Browser-local diagnostic export
Create an internet connection report for ISP support
Turn a full browser measurement into a printable, privacy-safe report with confidence signals, response under load, clear next steps, and a controlled retest plan.
More than Mbps
Capture idle and loaded response, jitter, tail latency, application-probe misses, and transfer confidence beside throughput.
Support-ready structure
Give support staff a readable snapshot, exact caveats, prioritized next steps, and a repeatable follow-up protocol.
Private by default
Generate the report in your browser and omit provider, custom-location, and test-server identifiers from the export.
Step 1
Run a complete browser measurement
Keep this tab visible and pause avoidable network traffic. Full-capacity mode captures the evidence needed for the report.
Create an internet support report
Run a full-capacity measurement, then export a privacy-safe report with confidence signals, next steps, and a controlled retest protocol.
Optional context is saved with recent results and included only if you copy a share link.
Full-capacity measurement
Active because you selected full-capacity mode. The time- and byte-bounded run requests at most about 832 MiB of test payload, and usually less. Protocol overhead may add a little more.
Test endpoint
Default Server - Nearest Location
Same-origin hosted endpoint
Endpoint readiness unavailable
Default endpoint is ready.
For the most accurate results, close other apps and devices using your network
Step 2
Build the support-ready report
The newest completed test is selected automatically. You can also choose a recent saved run from this browser.
Run a test to create your report
The report generator reads completed measurements from this browser's private local history. Nothing is uploaded as a hosted report.
Run the diagnostic testFour-step evidence workflow
A single low result can be useful, but repeated controlled evidence is stronger than one screenshot.
- 1
Choose test context
Select the connection type and intended use so the report can label the test conditions and apply the matching planning baseline.
- 2
Run the full diagnostic test
Start the test and keep the tab visible while SwiftSpeedTest measures download, upload, idle response, and response under load.
- 3
Review confidence and next steps
Check measurement confidence, loaded response, and the deterministic troubleshooting recommendations before sharing the result.
- 4
Download or copy the report
Create the privacy-safe HTML report for printing or copy its plain-text summary for a support conversation.
What the report can support
- A clear first snapshot for an ISP support conversation.
- A before-and-after record for one controlled change.
- Evidence that Mbps and responsiveness under load can differ.
- A repeatable plan for stronger multi-run evidence.
What it does not prove
- Guaranteed line speed for every device or destination.
- Provider fault, throttling, or legal noncompliance.
- Physical packet loss from browser HTTP probe misses.
- A signed, server-attested, or regulator-certified result.
For longitudinal evidence, use the browser-local history analysis. To compare measured results with plan disclosures, use the internet plan audit.
Frequently asked questions
Internet connection report questions
What the local report contains, what it omits, and how to use it responsibly.
- What is an internet connection diagnostic report?
- It is a structured summary of one browser measurement, including download and upload speed, idle and loaded response, transfer confidence, deterministic next steps, and a controlled retest protocol. It is diagnostic evidence, not an ISP certification.
- Can I send the report to my internet provider?
- Yes. The printable HTML file is designed to give support staff a clear starting point. Stronger evidence still requires repeated tests under controlled conditions, preferably including an Ethernet comparison and busy-hour runs.
- Does SwiftSpeedTest upload my generated support report?
- No hosted report is created. The HTML and text are generated in your browser from local result history. Normal measurement requests, hosting logs, and coarse analytics remain subject to the published privacy policy.
- What information is removed from the support report?
- The export omits the provider label, custom-location label, and test-server identifier, name, and location. Connection type, intended use, measurement values, confidence, and methodological limits remain.
- Why does the report include loaded latency?
- A connection can show high Mbps while becoming slow to respond during downloads or uploads. Loaded latency and jitter help expose that responsiveness-under-load problem without calling browser HTTP probe misses packet loss.
- Can I save the report as a PDF?
- Yes. Open the downloaded HTML report in a browser and use Print or Save as PDF. The file includes print-specific styling and contains no executable scripts.
Review the measurement method, privacy policy, and service limits.